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user_4m2ojf
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10/16/2026 1:51 PM

Cable wire at utility pole

I recently purchased a home at  [Edited: "Personal Information”]   There is is cable wire connected to the house from the street side utility pole.  This house is being demolished and we need the line disconnected.  This is a Comcast line as verified by the previous owner.  

Please generate a service order to have this line disconnected.   We are a current customer and  do have your service next door at  [Edited: "Personal Information”] 

Thank you.

 [Edited: "Personal Information”] 

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Updated 

3 hours ago

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EG

Expert

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122.2K Messages

7 hours ago

Concern moved here to the Customer Service help section for greater exposure to Comcast corporate employees (The Digital Care Team) for assistance.

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XfinityAmandaB

Official Employee

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3.6K Messages

3 hours ago

 

user_4m2ojf If you could send our team a direct message with your full name, the name listed on the account (if different), and the service address associated with your account, I'd be more than happy to look into this for you. Click "Sign In" (If necessary). Click the "Direct Messaging" Icon. Click the "Start New Conversation" (pencil and paper) icon. In the “To:” line, type "Xfinity Support". As you type, a drop-down list will appear. Select "Xfinity Support" from that list. An "Xfinity Support" graphic will replace the "To:" line. Type your message in the text area near the bottom of the window. Press Enter to send it. How to: Direct Message Within The Forum.

 

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