1 Message
Cable was physically cut Friday AM. Still no service.`
Xfinity had a tech in our area Friday morning. Coincidentally, the cable lines to our home (and the next-door neighbors) were physically CUT and we have been without any service since that time. First tech arrived Sunday morning, told us he could not help as the level of work was beyond his scope, and that he would put in a ticket for a re-wire crew to come out Monday. The tech who arrived Monday tells us the previous tech put the ticket in incorrectly and he would put the correct type of request into the system.
I confirmed with Customer Service that a re-wire crew was scheduled for our address today between 8am and 6pm. You might imagine my surprise when 6pm came without any re-wire crew. I am beyond frustrated and the thought of entering the living hell of the Xfinity AI/Call Center loop again has me seeing red. I need to speak with somebody more accountable than "John" from an offshore call center. This is beyond ridiculous.
XfinityAlyssaA
Official Employee
•
1.9K Messages
1 year ago
Good evening @user_8rhyr8, and thank you for reaching out to our Communities team, we appreciate your time and want to assure you that you've reached the right team to help. We're sorry to hear that your cable lines were cut and for the frustrating experience you are going through, this is never how we want our customers to feel.
We'd be happy to look further into your concerns and make sure that this is handled properly and resolved. To get started, can you please send us a Direct Message with your first and last name along with the service address on the account? To send a "Direct Message" ("Private") message: Click "Sign In" if necessary
We look forward to working with you!
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