Cable was cut - Tech can’t come for a week
Today, there was a crew in my neighborhood grading the backyards. They cut our cable connected to the node because the cable had not been buried to code last year. I called to schedule a tech appointment and they cannot send someone to fix this for another week. It will take someone 5-10 minutes to hook us back to the node. I already know that they schedule the burial for a later date. My partner works from home and needs to have internet access. He cannot miss work for a week over this.. Why can we not get this repaired sooner for a task that takes very minimal time to complete? If Xfinity was not the only ISP in my neighborhood, I would leave in a heartbeat.
Not to mention the fact that the xfinity service line puts you in a never ending loop of talking to the dialer because they want you to reset your router before you can speak to agent. I don’t need to unplug my router and plug it back in if the cable was physically cut in my backyard. And the agent I did finally reach asked me what lights were on my router after I told them the cable had been cut.