C

Visitor

 • 

1 Message

Thu, Jul 29, 2021 2:12 AM

Cable was cut - Tech can’t come for a week

Today, there was a crew in my neighborhood grading the backyards. They cut our cable connected to the node because the cable had not been buried to code last year. I called to schedule a tech appointment and they cannot send someone to fix this for another week. It will take someone 5-10 minutes to hook us back to the node. I already know that they schedule the burial for a later date. My partner works from home and needs to have internet access. He cannot miss work for a week over this.. Why can we not get this repaired sooner for a task that takes very minimal time to complete? If Xfinity was not the only ISP in my neighborhood, I would leave in a heartbeat. 

Not to mention the fact that the xfinity service line puts you in a never ending loop of talking to the dialer because they want you to reset your router before you can speak to agent. I don’t need to unplug my router and plug it back in if the cable was physically cut in my backyard. And the agent I did finally reach asked me what lights were on my router after I told them the cable had been cut. 

Responses

EG

Expert

 • 

89.3K Messages

2 m ago

Concern moved here for greater exposure to actual Comcast employees for assistance. 

Official Employee

 • 

163 Messages

2 m ago

Hi @cwilliamson95

Welcome to our Xfinity Forums! You've come to just the right place and we are more than happy to do everything we can to help. I also work from home so I can fully relate to needing internet for my day-to-day job! I cannot even begin to imagine the frustration this must be causing. Please know we are here for you! Please begin by sending me a Peer to Peer message so that I can gather account details in a private setting. 

 

• Click "Sign In" if necessary
 • Click the "Peer to peer chat" icon (upper right corner of this page)
 • Click the "New message" (pencil and paper) icon
 • Type "Xfinity Support" in the to line and select "Xfinity Support" from the drop-down list
 • Type your message in the text area near the bottom of the window
 • Press Enter to send your message

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