Visitor
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1 Message
Cable was cut - Tech can’t come for a week
Today, there was a crew in my neighborhood grading the backyards. They cut our cable connected to the node because the cable had not been buried to code last year. I called to schedule a tech appointment and they cannot send someone to fix this for another week. It will take someone 5-10 minutes to hook us back to the node. I already know that they schedule the burial for a later date. My partner works from home and needs to have internet access. He cannot miss work for a week over this.. Why can we not get this repaired sooner for a task that takes very minimal time to complete? If Xfinity was not the only ISP in my neighborhood, I would leave in a heartbeat.
Not to mention the fact that the xfinity service line puts you in a never ending loop of talking to the dialer because they want you to reset your router before you can speak to agent. I don’t need to unplug my router and plug it back in if the cable was physically cut in my backyard. And the agent I did finally reach asked me what lights were on my router after I told them the cable had been cut.
EG
Expert
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111.5K Messages
4 years ago
Concern moved here for greater exposure to actual Comcast employees for assistance.
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CCLysa
New Problem Solver
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617 Messages
4 years ago
Hi @cwilliamson95
Welcome to our Xfinity Forums! You've come to just the right place and we are more than happy to do everything we can to help. I also work from home so I can fully relate to needing internet for my day-to-day job! I cannot even begin to imagine the frustration this must be causing. Please know we are here for you! Please begin by sending me a Peer to Peer message so that I can gather account details in a private setting.
• Click "Sign In" if necessary
• Click the "Peer to peer chat" icon (upper right corner of this page)
• Click the "New message" (pencil and paper) icon
• Type "Xfinity Support" in the to line and select "Xfinity Support" from the drop-down list
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