Skip to main content
user_i92ml3
1st Topic
1st Reply

Visitor

 • 

3 Messages

03/14/2026 5:28 PM

Closed

cable utility box on my front lawn appears to have been damaged can hurt a child or animal

The cable utility box on my front lawn appears to have been damaged by either landscapers or neighborhood kids and there is now a large hole in the top cover portion that a child could reach into and grab the wires. I am worried someone will reach in and get hurt and it is on my property and I don't want to be held responsible.

Question

 • 

Updated 

5 months ago

83

4

0

Oldest First
Selected Oldest First
XfinityDena

Official Employee

 • 

4.7K Messages

6 months ago

Hello! Thank you for reaching out today @user_i92ml3 I do appreciate your patience, and I do apologize for the delay. I am just the person to help you in resolving any questions or concerns about a damage pedestal. I appreciate you for bringing it to our attention to have our local team to address. Please send me a Direct Message with your name and service address so that I can fully dive into this for you! I will leave you instructions on how to initiate the message with us! I look forward to working with you soon!


- Click "Sign In" if necessary
- Click the "Direct Message" icon (upper right corner of this page)
- Click the "New message" (pencil and paper) icon
- Type "Xfinity Support" in the to line and select "Xfinity Support" from the drop-down list
- Type your message in the text area near the bottom of the window
- Press Enter to send your message

0

0

user_i92ml3

Visitor

 • 

3 Messages

6 months ago

Comcast told me they would send someone yesterday but, unfortunately, nobody showed up or notified me.

1

0

XfinityTommy

Official Employee

 • 

3.1K Messages

user_i92ml3 We would love to help investigate this further. My teammate provided the steps here above on how to send us a direct message. If you can please reach out to us there, we can easily dive in to figure out a status. 

I am an Official Xfinity Employee.
Official Employees are from multiple teams within Xfinity: CARE, Product, Leadership.
We ask that you post publicly so people with similar questions may benefit from the conversation.
Was your question answered? Please mark as Best Answer.tick

6 months ago

0

user_i92ml3

Visitor

 • 

3 Messages

6 months ago

Still no sign of the technician; quite disappointing.

1

0

XfinityTommy

Official Employee

 • 

3.1K Messages

Good morning user_i92ml3. I noticed you had sent over a direct message. Is there any way you can please hop back in there and send us your first/last name and the service address? For us to help, we need to know the account information to provide support. 

I am an Official Xfinity Employee.
Official Employees are from multiple teams within Xfinity: CARE, Product, Leadership.
We ask that you post publicly so people with similar questions may benefit from the conversation.
Was your question answered? Please mark as Best Answer.tick

6 months ago

0

Jimmytqz

Frequent Visitor

 • 

4 Messages

5 months ago

I have the same issue and if touched you get electrical shock. My grass in the area never grows. I am no longer a Comcast customer, I am just reporting an issue

1

0

XfinityThomasC

Official Employee

 • 

3.7K Messages

Hello, @Taquie let's get someone out there to take a look. Could you please send our team a direct message with your full name and full address? To send a direct message:

1. In the top right corner, you'll see a little chat icon near the bell icon. Click the direct message icon

2. Click the "New message" (pencil and paper) icon

3. In the 'To' line, type "Xfinity Support" there. A drop-down list appears. Select "Xfinity Support" from that list (an "Xfinity Support" graphic replaces the "To:" line)

4. Type your message in the text area near the bottom of the window

5. Press Enter to send it. An official employee, such as myself or whoever is first available, will respond. Thanks!

I am an Official Xfinity Employee.
Official Employees are from multiple teams within Xfinity: CARE, Product, Leadership.
We ask that you post publicly so people with similar questions may benefit from the conversation.
Was your question answered? Please mark as Best Answer.tick

5 months ago

0

forum icon

New to the Community?

Start Here