Visitor

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2 Messages

Tuesday, July 14th, 2026 7:36 PM

Cable utility box in yard

The cable utility box in my yard is old and broken, it is easily accessible if lifted off, can this be fixed as to avoid and damage or injury from kids/adults touching it

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Official Employee

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276 Messages

1 hour ago

Hi there @user_omyovo Thank you so much for reaching out on our Xfinity Community Forum about your lockbox concern. I'll be happy to assist.  First, can you confirm if this issue is impacting your service?

Visitor

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2 Messages

No, my service is fine, but if someone wants to they open the box easily and mess with the cables

Official Employee

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276 Messages

I definitely understand the importance of getting this resolved.  I'll be happy to assist.  To get started, please follow the steps below to send a direct message.  

 

Please send us a direct chat message with your full name and complete service address to “Xfinity Support”. To do so, click on the chat icon located at the top right of this forum's page.

Here are the detailed steps to direct message us:

• Click "Sign In" if necessary

• Click the "Direct Message” icon (upper right corner of this page)

• Click the "New message" (pencil and paper) icon

• Type "Xfinity Support" in the "to" line and select "Xfinity Support" from the drop-down list

• Type your message in the text area near the bottom of the window

• Press Enter to send your message

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