Good evening, @user_87xl6g! Thank you for taking the time out of your day to reach out about your service. We are happy to further help! I also wanted to make sure you are aware that any time you need to troubleshoot our Xfinity app can assist you step by step. It will run a scan for any area interruptions, send signals to your equipment, and allow you to schedule a visit if that is needed.
Are you seeing a certain error code or message on the TV?
Are you using a TV box to watch or the Xfinity Stream app?
XfinityRay
Official Employee
•
3.8K Messages
4 hours ago
Good evening, @user_87xl6g! Thank you for taking the time out of your day to reach out about your service. We are happy to further help! I also wanted to make sure you are aware that any time you need to troubleshoot our Xfinity app can assist you step by step. It will run a scan for any area interruptions, send signals to your equipment, and allow you to schedule a visit if that is needed.
Are you seeing a certain error code or message on the TV?
Are you using a TV box to watch or the Xfinity Stream app?
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