Cable tv

My cable is off three or four times a week for the last three years. If I had another option besides Xfinity, I would have already taken it. All I get is lip service, and apologies and it just continues.

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user_ie6d6v

Visitor

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5 Messages

5 hours ago

Out of Curiosity, Why is your Greeting in Spanish and French? Maybe that’s part of the problem, a translation issue, I’m not being understood

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user_ie6d6v

Visitor

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5 Messages

7 days ago

I guess it’s partially my fault since I should’ve had a clue when he ran the cable across the ground

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XfinityAmandaB

Official Employee

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2.6K Messages

user_ie6d6v That is not at all the experience you should have. Thank you for stopping in so we can help with these cable interruptions you have been having. If you could send our team a direct message with your full name, the name listed on the account (if different), and the service address associated with your account, I'd be more than happy to look into this for you. To send a Direct Message, please click on the chat icon in the top-right corner of the screen, next to the bell icon, and then type or select "Xfinity Support" to initiate a direct message.

I am an Official Xfinity Employee.
Official Employees are from multiple teams within Xfinity: CARE, Product, Leadership.
We ask that you post publicly so people with similar questions may benefit from the conversation.
Was your question answered? Please, mark a reply as the Accepted Answer. tick

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7 days ago

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user_ie6d6v

Visitor

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5 Messages

I’ve tried twice to reach you today but no luck.

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6 hours ago

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XfinityMatthew

Official Employee

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841 Messages

@user_ie6d6v We have not received a direct message from you. Please send us a direct message with your full name and service address and we would be happy to help you.

To send a "Direct Message" to Xfinity Support:
Click "Sign In" if necessary
Click the "Direct Messaging" icon or https://forums.xfinity.com/direct-messaging
Click the "New message" (pencil and paper) icon
The "To:" line prompts you to "Type the name of a person". Instead, type "Xfinity Support" there
- As you are typing a drop-down list appears. Select "Xfinity Support" from that list
- An "Xfinity Support" graphic replaces the "To:" line
Type your message in the text area near the bottom of the window
Press Enter to send it.

I am an Official Xfinity Employee.
Official Employees are from multiple teams within Xfinity: CARE, Product, Leadership.
We ask that you post publicly so people with similar questions may benefit from the conversation.
Was your question answered? Please, mark a reply as the Accepted Answer. tick

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6 hours ago

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user_ie6d6v

Visitor

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5 Messages

By the way,my cable is off now for the 6th time today. Good job

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6 hours ago

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Customer Service

user_ie6d6v

Cable tv

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XfinityAmandaB

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XfinityMatthew

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