Hello, @havmir53! Thanks for visiting our Xfinity Community Forum, and for creating a post about your service. You've come to the right place! Our Digital Care Team is awesome to work with, and we'd be happy to help in any way we can today :) To clarify, are you starting new Video service at your home, or were you trying to restore service after setting up a Payment Arrangement?
Oh, we just moved back home to Virginia from Florida. My wife arranged for internet tv/streaming. Everything has been installed by Xfinity technician and working perfectly except for a X1 tv box in my wife’s bedroom… she is currently on the phone with your Care Team trying to get that TV box to work.
Greetings, @user_qzh9mi! I hope your week has been treating you well. Thanks so much for taking a moment out of your busy day to leave a post on our community forum. I'm sorry to hear you're having issues with your new cable box, but you have definitely come to the right place for assistance.
If you could send our team a direct message with your full name, the name listed on the account (if different), and the service address associated with your account, I'd be more than happy to look into this for you.
To send a Direct Message, please click on the “Direct Message” icon in the top-right corner of the screen, next to the bell icon, click the "New message" (pencil and paper) icon, then type or select "Xfinity Support". Type your message in the text area near the bottom of the window and press Enter to send your message and initiate a live session.
I am an Official Xfinity Employee. Official Employees are from multiple teams within Xfinity: CARE, Product, Leadership. We ask that you post publicly so people with similar questions may benefit from the conversation. Was your question answered? Please, mark a reply as the Accepted Answer.
XfinitySara
Official Employee
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1.7K Messages
3 months ago
Hello, @havmir53! Thanks for visiting our Xfinity Community Forum, and for creating a post about your service. You've come to the right place! Our Digital Care Team is awesome to work with, and we'd be happy to help in any way we can today :) To clarify, are you starting new Video service at your home, or were you trying to restore service after setting up a Payment Arrangement?
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