Cable TV to FLEX and back again
I had regular cable TV about a month and a half ago. The bill was large. So I decided to switch to FLEX and use ROKU. My 83-year-old father did not like the switch and I myself found the switch cumbersome. So a week into FLEX I went into the Xfinity store and made the switch back to regular cable TV. Got a fair deal, new equipment, and hooked everything up. So I go through the setup process and get an error message "Sorry your box needs to be updated." " This TV box does not support your new FLEX service."
I've been on the phone with tech support 3 times and had two visits from a technician. No help. The last thing I was told was that as of three days prior to the last tech visit there is a known issue. "Give us a week. We'll send another tech and see if everything is working." As of today,about 7 days later, still not working.
If this is a known issue I'm looking for anyone that has experienced this problem.