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ilenek
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Regular Visitor

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11 Messages

Sunday, February 1st, 2026 3:07 AM

Cable tv pixelating

Only when watching cable.  Apple TV fine.  Everything tight and tried rebooting.   Happened when temps dropped 

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4 hours ago

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XfinityQue

Official Employee

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403 Messages

5 hours ago

 

ilenek, hello there and thanks for reaching out. I understand your concerns and having your TV working is a must especially with this weather! When you're experiencing pixelation, are you using one of our TV boxes? 

 

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ilenek

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11 Messages

Yes, your products.   One main box in living room and a second smaller box in bedroom.  

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4 hours ago

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XfinityQue

Official Employee

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403 Messages

 

ilenek, ok, good to know. Are both experiencing the same troubles? 

 

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4 hours ago

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ilenek

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11 Messages

4 hours ago

Yes, both boxes experience same issues. 

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