Cable tv pixelating

Only when watching cable. Apple TV fine. Everything tight and tried rebooting. Happened when temps dropped

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XfinityQue

Official Employee

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403 Messages

5 hours ago

ilenek, hello there and thanks for reaching out. I understand your concerns and having your TV working is a must especially with this weather! When you're experiencing pixelation, are you using one of our TV boxes?

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ilenek

Regular Visitor

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11 Messages

4 hours ago

Yes, both boxes experience same issues.

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XfinityQue

Official Employee

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403 Messages

ilenek, ok and have you unplugged the devices for 60 seconds then attempt to view the channels after the reboot?

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3 hours ago

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Customer Service

ilenek

Cable tv pixelating

XfinityQue

ilenek

XfinityQue

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