Visitor
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3 Messages
Cable Trouble at the Pole
A critter, or person, pulled apart the cable connection at the pole. I simply pushed the pole cable back into the house line. Can I use gorilla glue to make sure it’s not pulled apart again?
Visitor
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3 Messages
A critter, or person, pulled apart the cable connection at the pole. I simply pushed the pole cable back into the house line. Can I use gorilla glue to make sure it’s not pulled apart again?
Responses
XfinityDena
Official Employee
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284 Messages
2 m ago
Oh no! I am sorry to hear the wiring got pulled out. I would suggest not touching wires just incase they are electrical wires. That can be dangerous. I wouldn't suggest using any adhesives to secure the line as it may make repairs in the future impossible to make. Are you experiencing any degraded or loss of service due to the line being pulled out?
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user_bd255b
Visitor
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3 Messages
2 m ago
Nope, just pushed the coaxial stem back into place and all service resumed. The thing is the automated Xfinity response to customers asking for service doesn’t seem to feature a way to leave a specific request. This is my second home. Only here on weekends. I don’t really need to be here when they fix that. Can you somehow forward this info for me? Or lead me in the right direction?
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