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Visitor

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3 Messages

Sat, Jul 24, 2021 5:32 PM

Cable Trouble at the Pole

A critter, or person, pulled apart the cable connection at the pole. I simply pushed the pole cable back into the house line. Can I use gorilla glue to make sure it’s not pulled apart again?

Responses

Official Employee

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284 Messages

2 m ago

Oh no! I am sorry to hear the wiring got pulled out. I would suggest not touching wires just incase they are electrical wires. That can be dangerous. I wouldn't suggest using any adhesives to secure the line as it may make repairs in the future impossible to make. Are you experiencing any degraded or loss of service due to the line being pulled out? 

Visitor

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3 Messages

2 m ago

Nope, just pushed the coaxial stem back into place and all service resumed. The thing is the automated Xfinity response to customers asking for service doesn’t seem to feature a way to leave a specific request. This is my second home. Only here on weekends. I don’t really need to be here when they fix that. Can you somehow forward this info for me? Or lead me in the right direction?

Official Employee

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304 Messages

We can definitely get someone out there to properly secure the line and make sure it doesn't come loose again. Even though the technician will probably not need to come inside the house for a repair like this, they will still need to have someone over the age of 18 present, to help identify where the loose fitting occurred, and confirm that your service is still active once the repairs have been completed. Was that something you can make arrangements for?

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Visitor

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3 Messages

Yeah, thanks for your help.

Official Employee

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284 Messages

Perfect! May I have your first and last name and the service address where the repairs are needed? 

I am an Official Xfinity Employee.
Official Employees are from multiple teams within Xfinity: CARE, Product, Leadership.
We ask that you post publicly so people with similar questions may benefit from the conversation.
Was your question answered? Please, mark a reply as the Accepted Answer.tick

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