Visitor
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1 Message
Cable trip hazard
My neighbor has his cable going down the sidewalk, across my driveway and to his house. Xfinity is responsible for this rigged set up. Nearly 3 months of this trip hazard and the cable is starting to fray from being driven over daily. I am contacting the city of Alpharetta, GA to file a formal complaint against Xfinity.
XfinityJeffB
Official Employee
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891 Messages
2 hours ago
Please send us a direct message with your full name and complete service address to "Xfinity Support". To do so, click on the direct messaging icon located at the top right of this forums page.
Here's the detailed steps to direct message us:
How to Send Us a Direct Message:
To send us a direct message:
1. Click "Sign In" (If necessary)
2. Click the "Direct Messaging" Icon.
3. Click the "Start New Conversation" (pencil and paper) icon.
4. In the “To:” line, type "Xfinity Support".
5. As you type, a drop-down list will appear. Select "Xfinity Support" from that list.
6. An "Xfinity Support" graphic will replace the "To:" line.
7. Type your message in the text area near the bottom of the window.
8. Press Enter to send it.
For an example of how to send us a Direct Message, check out this link.
How to: Direct messaging within the forum | Xfinity Community Forum
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user_kio26n
Visitor
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4 Messages
1 hour ago
Good luck. They buried my cable today after about 6-8 wks... the tech left me a gift on my curb after finishing- an empty LARGE WHITE CLAW WATERMELON can!
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