Visitor
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6 Messages
Cable Splitter
My alarm company requires a direct phone line and we have xfinity for phone - its an old system - they said xfinity should be able to put a splitter on…how do I go about requesting this?
Visitor
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6 Messages
My alarm company requires a direct phone line and we have xfinity for phone - its an old system - they said xfinity should be able to put a splitter on…how do I go about requesting this?
XfinityJamesC
Official Employee
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1.6K Messages
2 years ago
Greetings, @junk1962! I hope your week has been treating you well. Thanks so much for taking a moment out of your busy day to leave a post on our community forum about your phone service. You have definitely come to the right place for assistance.
Can you tell me a little more about what you needed to do with the phone line or service? Did you need a splitter to send the phone signal from your modem to the security system, or did you need something else to be split?
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BruceW
Gold Problem Solver
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25.9K Messages
2 years ago
Do you need to split the coax line or the telephone line?
Please be aware that there are 2 kinds of responses in this Forum: Replies and Comments. When you Comment on a post by scrolling down to "Comment on this post here...", I am notified of your response. But if you select Reply, I am NOT notified and may not be aware of your response.
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junk1962
Visitor
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6 Messages
2 years ago
I believe it’s the telephone line? We have the triple play package with xfinity
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BruceW
Gold Problem Solver
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25.9K Messages
2 years ago
The Employee's response above appears to assume a coax splitter. It would be best to ask the alarm company exactly what it is they need.
It's odd that the alarm company doesn't want to handle this. Typically alarms systems have the ability to "seize" the phone line so that they can always make needed calls, even if the line is in use. That takes special equipment and a special hookup that the company usually provides.
But if what you need is a simple phone line splitter, I prefer the kind that have three jacks and connect with a separate cord, like https://www.amazon.com/Phone-Splitter-Telephone-Suitable-Machine/dp/B08RHY7RN8. These seem to be more reliable than the more common kind that have a plug molded into the body of the splitter.
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BruceW
Gold Problem Solver
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25.9K Messages
2 years ago
This is incorrect. Yes, your home phone service is digital VOIP between the gateway and Comcast's data center equipment, but the gateway in the customer's home converts between that digital signal and the analog POTS (Plain Old Telephone Service) signals on the Tel 1 and Tel 2 phone jacks on that equipment. No additional converter is needed.
An A/D converter from those sources is not needed, which is a good thing because they would not work.
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