Visitor
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1 Message
Cable service too high told me so many lies never helped me with my account
I need someone to help me I was told that I would be able to see an credit on my account for the month of August because in my area service was out in and out all month long they told me to play $164 I paid $100 and then the other day I paid the $64 but they still disconnected my service with a payment arrangement set up
XfinityLinda
Official Employee
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2.8K Messages
3 days ago
Thank you for connecting with us about your billing concerns, @user_k14pz5. We're happy to help. Please send us a Direct Message with your name and complete service address. We look forward to hearing from you.
To send a "Direct Message" to Xfinity Support:
Click "Sign In" if necessary
Click the "Direct Messaging" icon in the top right corner
Click the "Start new conversation" (pencil and paper) icon
The "To:" line prompts you to "Type the name of a person". Instead, type "Xfinity Support" there
- As you are typing a drop-down list appears. Select "Xfinity Support" from that list
- An "Xfinity Support" graphic replaces the "To:" line
Type your message in the text area near the bottom of the window
Press Enter to send it
Find instructions to reach us here: https://forums.xfinity.com/conversations/guidelines/how-to-direct-messaging-within-the-forum/697ba1e570934d009185c514.
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