Cable service in jacksonville fl is out on anniston rd jax fl 32246 when can you come fix it????

Concern moved here to the Customer Service help section for greater exposure to Comcast corporate employees (The Digital Care Team) for assistance.

First. Check their site for official info on any possible local outages here;

https://www.xfinity.com/support/status 

Use a cell phone internet service, a public WiFi hotspot, or a neighbor's internet if you need to in order to check it.

Or you can use their Xfinity App: https://www.xfinity.com/apps 

Hello user_d6a1b5! Thanks for taking the time to visit our Xfinity Forum. We appreciate you being a customer with us, and I'm sorry to hear that your services are down. My team is here to support you. I see @EG provided a couple of helpful resources to check for any reported service interruptions and ETA's, which can both be found using the Xfinity App. 

Did you have the chance to see if there was a reported service interruption in your area and a possible resolution time?