Good afternoon @user_i5rrnv, and thank you for reaching out on our Forums with your severed cable issues. We can definitely assist with getting one of our dedicated technicians out to fix the line. To better assist, can you please send us a Direct Message with your first and last name along with the address on the account?
To send a "Direct Message" ("Private") message:
Click "Sign In" if necessary
Click the "Direct Message chat" icon
Click the "New message" (pencil and paper) icon
Type "Xfinity Support" in the "To:" line and select "Xfinity Support" from the drop-down list which appears. The "Xfinity Support" graphic replaces the "To:" line
Type your message in the text area near the bottom of the window
user_ww2cs7 I appreciate you posting on our Forums and for bringing this to our attention. We can report the lines and connections to our local teams to get taken care of. Please send our team a direct message with your full name and address through the steps above to get started.
I am an Official Xfinity Employee. Official Employees are from multiple teams within Xfinity: CARE, Product, Leadership. We ask that you post publicly so people with similar questions may benefit from the conversation. Was your question answered? Please, mark a reply as the Accepted Answer.
EG
Expert
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113.1K Messages
1 month ago
Concern moved here to the Customer Service help section for greater exposure to Comcast corporate employees (The Digital Care Team) for assistance.
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XfinityAlyssaA
Official Employee
•
2.2K Messages
1 month ago
Good afternoon @user_i5rrnv, and thank you for reaching out on our Forums with your severed cable issues. We can definitely assist with getting one of our dedicated technicians out to fix the line. To better assist, can you please send us a Direct Message with your first and last name along with the address on the account?
To send a "Direct Message" ("Private") message:
Click "Sign In" if necessary
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