Ouch! That is never fun. No worries though, we can get someone in motion. Is the service down at the home currently? We would normally get a tech out there to run a temporary line (above ground), and then we would have a bury team that follows within a few weeks to bury the line.
XfinityThomasB
Official Employee
•
2K Messages
5 months ago
Howdy user_rjg359
Ouch! That is never fun. No worries though, we can get someone in motion. Is the service down at the home currently? We would normally get a tech out there to run a temporary line (above ground), and then we would have a bury team that follows within a few weeks to bury the line.
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