Hey there, user_73eevd! We appreciate you reaching out to our XFINITY Community forum for assistance with your cable line removal request. Not to worry, you have reached the right team to assist you!
Please send our team a direct message with your full name, the name listed on the account (if different), and the service address associated with your account. To send a Direct Message, please click on the “Direct Message” icon in the top-right corner of the screen, next to the bell icon, click the "New message" (pencil and paper) icon, then type or select "Xfinity Support". Type your message in the text area near the bottom of the window and press Enter to send your message and initiate a live session.
@user_73eevd, We will need for you to delete your previous comments as we do not recommend posting your account information in our public forum. To proceed with further assistance, please ensure you are sending us a direct message first with the steps provided earlier to avoid posting your personal information in public.
Hi there @user_73eevd thank you so much for reaching out. To get started please follow the steps below to send a direct message.
Please send us a direct chat message with your full name and complete service address to “Xfinity Support”. To do so, click on the chat icon located at the top right of this forum's page.
Here are the detailed steps to direct message us:
• Click "Sign In" if necessary
• Click the "Direct Message” icon (upper right corner of this page)
• Click the "New message" (pencil and paper) icon
• Type "Xfinity Support" in the "to" line and select "Xfinity Support" from the drop-down list
• Type your message in the text area near the bottom of the window
• Press Enter to send your message
I am an Official Xfinity Employee. Official Employees are from multiple teams within Xfinity: CARE, Product, Leadership. We ask that you post publicly so people with similar questions may benefit from the conversation. Was your question answered? Please, mark a reply as the Accepted Answer.
XfinityNatalie
Official Employee
•
662 Messages
5 days ago
Hey there, user_73eevd! We appreciate you reaching out to our XFINITY Community forum for assistance with your cable line removal request. Not to worry, you have reached the right team to assist you!
Please send our team a direct message with your full name, the name listed on the account (if different), and the service address associated with your account.
To send a Direct Message, please click on the “Direct Message” icon in the top-right corner of the screen, next to the bell icon, click the "New message" (pencil and paper) icon, then type or select "Xfinity Support". Type your message in the text area near the bottom of the window and press Enter to send your message and initiate a live session.
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0
XfinityNatalie
Official Employee
•
662 Messages
5 days ago
@user_73eevd, We will need for you to delete your previous comments as we do not recommend posting your account information in our public forum. To proceed with further assistance, please ensure you are sending us a direct message first with the steps provided earlier to avoid posting your personal information in public.
0
user_73eevd
Visitor
•
4 Messages
2 hours ago
Cable removal please.
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user_73eevd
Visitor
•
4 Messages
1 hour ago
Cable removal, please.
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