Visitor

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1 Message

Saturday, February 21st, 2026 12:12 AM

Cable Removal

Can you please advise on how I can have a cable removed from the street/telephone pole to my house.  The cable was for our land line which we no longer have.

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Expert

 • 

116.1K Messages

2 hours ago

Concern moved here to the Customer Service help section for greater exposure to Comcast corporate employees (The Digital Care Team) for assistance.

Official Employee

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1.1K Messages

2 hours ago

Good afternoon user_0vtes1 we can certainly assist you with this.

If you could send our team a direct message with your full name, the name listed on the account (if different), and the service address associated with your account, I'd be more than happy to look into this for you.

 

To send a Direct Message, please click on the “Direct Message” icon in the top-right corner of the screen, next to the bell icon, click the "New message" (pencil and paper) icon, then type or select "Xfinity Support". Type your message in the text area near the bottom of the window and press Enter to send your message and initiate a live session.

 

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