Visitor

 • 

2 Messages

Tuesday, June 2nd, 2026 10:33 AM

Cable removal from utility pole

Sevier County Utility District has moved our utilities underground on our property. They cannot remove the utility pole until you remove your cables. They have contacted your company and have been told this would be done. It has been well over a month since that conversation. On May 14th they recontacted your manager and were told it would be made a priority. The cables still haven’t even rem. The pole in our yard is very unstable and we’re afraid it might fall and cause damage to our property or our neighbors property. We really red this pole removed. Is there some way to get this process completed this week? My name is John McGill. The service address is

<Edited: "Personal Information">

Oldest First
Selected Oldest First

Visitor

 • 

2 Messages

6 hours ago

The correct address is 7

<Edited: "Personal Information">

(edited)

Official Employee

 • 

2.3K Messages

5 hours ago

Hello, @user_1ffvxt our team can help we'll just need to work in a direct message. You can use the Direct Messaging icon at the top of the page to send your name and service address to "Xfinity Support."

forum icon

New to the Community?

Start Here