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user_jm5gq0
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09/18/2026 4:27 PM

Cable Relocation

I need to have an Xfinity cable line relocated because we are doing construction on the property. The utility pole is staying, but the Xfinity cables are directly in the way of the construction. I need a construction/line relocation ticket and a technician to come out and evaluate the relocation. Address [Edited: "Personal Information"]

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1 hour ago

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XfinitySeth

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1.6K Messages

1 hour ago

Good day user_jm5gq0, and thanks for dropping by our community with your request! I'm definitely wishing you best of luck on your upcoming project 👏 If you're needing a line relocated on your property, we have a process in place that can have our local teams come out to the home to evaluate things. If you could send our team a direct message with your full name, the name listed on the account (if different), and the full service address associated with your account, we can get started on submitting that request for review 👍

 

How to Send Us a Direct Message:

  1. Click "Sign In" if necessary.
  2. Click the "Direct Messaging" icon or visit Xfinity Direct Messaging.
  3. Click the "New message" (pencil and paper) icon.
  4. In the "To:" line, type "Xfinity Support".
  5. As you type, a drop-down list will appear. Select "Xfinity Support" from that list.
  6. An "Xfinity Support" graphic will replace the "To:" line.
  7. Type your message in the text area near the bottom of the window.
  8. Press Enter to send it.

 

You can see how to send us a direct message here,

How to: Direct messaging within the forum | Xfinity Community Forum

 

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