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user_gnu34r
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2 Messages

Wednesday, December 10th, 2025 3:37 PM

Cable Problems

I live in Canonsburg PA.  Several weeks ago, Xfinity told us they "upgraded" their cable/internet service for our area.  Since then, we have had nothing but problems with our TV reception.  Mainly the problem is pixilated pictures on all channels.  I have given up using their chat bot and call customer service to find a solution.  Totally frustrating!  I am paying too much to tolerate this problem for much longer.  Any suggestions? 

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XfinityVictor

Official Employee

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1.9K Messages

2 days ago

 

user_gnu34r Hello, I am sorry you are having service issues. I understand how frustrating it is, and I am happy to help you troubleshoot your service. First I will ask a few questions to better understand the root of the problem. We value you as a loyal customer and would like to resolve this issue, so you can enjoy our great service.  To avoid repeating any steps you may have already taken, can you please describe what you have done to resolve your service issue? 

 

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