U

Visitor

 • 

1 Message

Friday, June 20th, 2025 5:31 PM

Cable out

My service is out and the AI agents are no help.  I finally was able to get an appointment with a technician, but it’s 4 days from now.  I just want to talk to a live person.

Official Employee

 • 

2.2K Messages

2 days ago

 

user_oqvj5z Hello! Thank you for reaching out to us here on our Community Forum. We are sorry to hear that you're having problems with your internet. We'll be happy to help figure out what is going on. Please send a Direct Message with your full name and address. Here are instructions on how to send a DM in case you need them:

 Click "Sign In" if necessary
  • Click the "Direct Message" icon (upper right corner of this page)
  • Click the "New message" (pencil and paper) icon
  • Type "Xfinity Support" in the to line and select "Xfinity Support" from the drop-down list
  • Type your message in the text area near the bottom of the window
  • Press Enter to send your message

 

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