Hello, @user_j7xdht thank you for reaching out over Xfinity Forums. You've contacted the right place for support, and I'd definitely like to investigate the TV service not working. I appreciate your time working with me and the message being displayed. One thing that is easy to rule out is to check if there is a reported service interruption in your area.
If you're still experiencing the TV service not working and no ongoing reported interruptions, it is helpful to know where you're utilizing the service and if any troubleshooting has been done when you have time please follow up:
- Are you using a X1 set top box or streaming TV? - Have you done anytroubleshooting through the Xfintiy App or online portal: https://www.xfinity.com/support/tv#get-started ?
- Is the TV service ablet to be viewed when logging in here: https://www.xfinity.com/stream/ ?
XfinityJustinC
Official Employee
•
2.6K Messages
8 hours ago
Hello, @user_j7xdht thank you for reaching out over Xfinity Forums. You've contacted the right place for support, and I'd definitely like to investigate the TV service not working. I appreciate your time working with me and the message being displayed. One thing that is easy to rule out is to check if there is a reported service interruption in your area.
- Have you checked the Status Center: https://www.xfinity.com/support/status or Xfinity App?
If you're still experiencing the TV service not working and no ongoing reported interruptions, it is helpful to know where you're utilizing the service and if any troubleshooting has been done when you have time please follow up:
- Are you using a X1 set top box or streaming TV?
- Have you done anytroubleshooting through the Xfintiy App or online portal: https://www.xfinity.com/support/tv#get-started ?
- Is the TV service ablet to be viewed when logging in here: https://www.xfinity.com/stream/ ?
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