Visitor
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1 Message
Cable not buried
I had my Internet cable run several weeks ago and they told me it would be buried 10-14 days after. I received a text message last week stating that the underground cable was completed, but as of 7 days later, it is still not buried. It runs over my driveway and is a tripping hazard so I would like it to be buried as soon as possible.
XfinityJoe
Official Employee
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1.4K Messages
1 day ago
Good morning, @user_doyavw. Sorry to hear you are still waiting for the work to be completed. Oftentimes, there are several factors beyond our control that could cause a delay. With that said, we would be happy to review the account for any updates and do everything we can to ensure things are moving in a positive direction.
Please send us a DM with your full name and address to Xfinity Support.
To send a direct message:
Click "Sign In" if necessary
Click "Direct Message"
Click the "Start new conversation" (pencil and paper) icon
The "To:" line prompts you to "Type the name of a person". Instead, type "Xfinity Support" there.
As you are typing, a drop-down list appears. Select "Xfinity Support" from that list.
An "Xfinity Support" graphic replaces the "To:" line.
Type your message in the text area near the bottom of the window
Press Enter to send it. See the link below for an example
https://forums.xfinity.com/conversations/guidelines/how-to-direct-messaging-within-the-forum/697ba1e570934d009185c514
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