Visitor
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1 Message
Cable not buried
It has been several weeks and the cable is still not buried and we have had zero updates. We need this to happen ASAP as we need to use the lawn mower to mulch leaves and will likely cut through the temporary cable. This is really poor customer service. The weather hasn't been a factor so I fail to understand the lack of response. Also, please make note that we DO have an underground sprinkler system.
Please email an expected completion date to [Edited: "Personal Information"]
Thank you
XfinityJamesC
Official Employee
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2.8K Messages
6 hours ago
Greetings, @user_gsiooj! I hope your week has been treating you well. Thanks so much for taking a moment out of your busy day to leave a post on our community forum about this temporary cable. You have definitely come to the right place for assistance.
If you could send our team a direct message with your full name, the name listed on the account (if different), and the service address associated with your account, I'd be more than happy to look into this for you.
To send a Direct Message, please click on the “Direct Message” icon in the top-right corner of the screen, next to the bell icon, click the "New message" (pencil and paper) icon, then type or select "Xfinity Support". Type your message in the text area near the bottom of the window and press Enter to send your message and initiate a live session.
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