Yes. The cable was run under a row of pavers near my house and not deep enough. One paver no longer sits correctly and then affects two more that are on top of it. I tried to put the cable lower into the ground without any luck. Someone that does this work should be able to correct it so that my pavers sit correctly as they did before the line was buried.
Gotcha, thank you for providing us with those additional details of your cable line concerns @user_sfh10m, we appreciate it. We can submit a ticket to have your cable line addressed by our local team. To get started, can you please send us a Direct Message with your first and last name along with the service address on the account?
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Click the "New message" (pencil and paper) icon
Type "Xfinity Support" in the "To:" line and select "Xfinity Support" from the drop-down list which appears. The "Xfinity Support" graphic replaces the "To:" line
Type your message in the text area near the bottom of the window
Press Enter to send it
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XfinityMarcus
Official Employee
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1.5K Messages
14 hours ago
user_sfh10m thank you for using the Xfinity Community Forums page to reach out. Are you noticing a concern with the cables currently?
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