Visitor

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2 Messages

Friday, May 8th, 2026 1:08 AM

Cable never buried

We had internet installed March 21

we were told 3-4 weeks to have the cable buried

It is still not resolved

we've emailed our sales rep multiple times with no response 

Oldest First
Selected Oldest First

Official Employee

 • 

3.9K Messages

2 hours ago

Hi there, @user_3nt1hr! You are at the right place for further assistance with getting the drop bury completed. You are correct that the process normally take 14 business days. There can be delays depending on the work such as if a bore or permit is needed. We recently came out of our Winter hold in April so the team has been catching up on the backlog of jobs. There have also been some recent delays due to that. I will need to access your account so I check further on the job. 

 

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