Cable never buried??

I started my Xfinity service months ago and they never came back to bury the cable in my yard. I have tried calling and messaging and submitting a ticket and cannot reach a human to get help with this issue. This is extremely frustrating!! HOW can I get this fixed?!

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EG

Expert

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112.8K Messages

3 days ago

Concern moved here to the Customer Service help section for greater exposure to Comcast corporate employees (The Digital Care Team) for assistance.

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XfinityDena

Official Employee

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3.5K Messages

3 days ago

@user_hzn3s2

I do want to thank you so much for taking the time out of your day to reach out through our Forums Channel. Please send me a Direct Message with your name and service address so that I can fully dive into this for you! I will leave you instructions on how to initiate the message with us! I look forward to working with you soon!

- Click "Sign In" if necessary
- Click the "Direct Message" icon (upper right corner of this page)
- Click the "New message" (pencil and paper) icon
- Type "Xfinity Support" in the to line and select "Xfinity Support" from the drop-down list
- Type your message in the text area near the bottom of the window
- Press Enter to send your message

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user_1jjo3r

Visitor

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1 Message

3 days ago

Good Luck. They've no showed on me twice already and I dug the trench for them

2

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XfinityPaula

Official Employee

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1.6K Messages

Hello user_1jjo3r! Thank you for sharing your experience with having the cable buried. I'm sorry to read that we never showed twice already after you put in all that work to dig the trench. I would love to help out and make sure that our team gets out there to bury the line. Depending on the location I'm sure it could be in the way of mowing or simply an eyesore.

Please send us a direct message with your name and service address. I would appreciate the opportunity to work with our local team to have this corrected.

To send a direct message, please click on the chat icon in the top-right corner of the screen, and select "Xfinity Support" to initiate a live chat.
Click "Sign In" if necessary
Click the "direct messaging" icon or https://comca.st/3J0ir1l
Click the "New message" (pencil and paper) icon
Type "Xfinity Support" in the "To:" line and select "Xfinity Support" from the drop-down list which appears. The "Xfinity Support" graphic replaces the "To:" line
Type your message in the text area near the bottom of the window
Press Enter to send it

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3 days ago

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user_hzn3s2

Visitor

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2 Messages

@user_1jjo3r the more I look into it, the more I realize this is a VERY common complaint...

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3 days ago

0

Customer Service

user_hzn3s2

Cable never buried??

EG

XfinityDena

user_1jjo3r

XfinityPaula

user_hzn3s2

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