Cable Needs to Be Removed from Old Power Pole to New Pole ,Power Company Installed. [Edited]

Been over a YEAR of trying to get Comcast to remove there cable from a old Power Pole, That the Power Company left because Comcast line is still attached.Was told Notification was put in to remove line ,OVER A YEAR AGO,This pole has to be removed but unable to because of Comcast.This line still provides cable to house , but ready to cut pole down and END SERVICE because of this. If I was wanted to install service, A truck would be in my yard this week.

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XfinityOrlandoM

Official Employee

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2.2K Messages

27 days ago

@user_jr457a

Thanks for reaching out to us. I'll be happy to get a ticket open to have our cable line moved to the new pole. To get started please send me a direct message including your first and last name and your complete service address

Here's the detailed steps to direct message us:

Click "Sign In" if necessary
Click the "New message" (pencil and paper) icon
Type "Xfinity Support" in the to line and select "Xfinity Support" from the drop-down list
Type your message in the text area near the bottom of the window
Press Enter to send your message

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user_jr457a

Visitor

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3 Messages

I recieved responce very next day, I was instructed to send Message to Xfinity Support with Name and Address, Which I just did, hope work ticket gets wrote.

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25 days ago

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user_jr457a

Visitor

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3 Messages

Well a month has passed since I recieved a e-mail stating that a ticket has been submitted,Ticket number is ECM0014143234. Cable is still on Old Power Pole,need to be transferred to New Power Pole. What is the hold up?

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14 hours ago

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Customer Service

user_jr457a

Cable Needs to Be Removed from Old Power Pole to New Pole ,Power Company Installed. [Edited]

XfinityOrlandoM

user_jr457a

user_jr457a

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