Visitor
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1 Message
Cable needs to be buried
An orange cable is going across my entire yard and needs to be buried. The tech said I would be contacted in a couple of weeks, but it’s been much longer. Who can I contact to get this scheduled?
Visitor
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1 Message
An orange cable is going across my entire yard and needs to be buried. The tech said I would be contacted in a couple of weeks, but it’s been much longer. Who can I contact to get this scheduled?
XfinityKam
Official Employee
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183 Messages
1 hour ago
@user_v07758 Hello, Thanks for reaching out. We can look into this for you and figure out what's going on with the orange cable that needs to be buried. I do want to add things such as weather conditions do cause these request to take a bit longer.
Please send us a direct chat message with your full name and complete service address to “Xfinity Support”. To do so, click on the chat icon located at the top right of this forum's page.
Here are the detailed steps to direct message us:
• Click "Sign In" if necessary
• Click the "Direct Message” icon (upper right corner of this page)
• Click the "New message" (pencil and paper) icon
• Type "Xfinity Support" in the "to" line and select "Xfinity Support" from the drop-down list
• Type your message in the text area near the bottom of the window
• Press Enter to send your message
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