Cable move to allow pool build

We are in the process of getting a pool build. Our orange cable was placed in the backyard almost 4?years ago when we move into the house. We specifically asked for the cable to be run against the fence in case we decide to build a pool. We were told not to worry and that it would be easy to move if needed. Needlessly to say they placed the orange cable right in the middle of the yard. I spoke to a representative more than a month ago and was told Xfinity was going to contact me in order to arrange he cable move but nothing has happened. Please help as I do not feel spending an hour getting to customer service and explaining my situation again. Thanks