Cable modem

rmannbob, Hi there! Thanks for reaching out. I know how important it is to know when your modem is ready to be picked up. How exciting. You've come to the right place. Over social media, our team of experts is dedicated to helping with equipment pick-up concerns such as this. We are happy to help. Please send us a direct message with your first/last name and full address so we can ensure we pull up the correct account to take a look at what's going on. You can start by clicking the "direct message" icon on the upper right page of our forum page. Once you click on that, input our shared handle Xfinity Support to send us a direct message.