U

Visitor

 • 

2 Messages

Tuesday, June 7th, 2022 7:39 PM

Closed

Cable location

I am going to be digging in the area where I believe the cable is located. I need someone to verify the cable location so I can avoid it. Please contact me at area code [Edited: "Personal Information"]

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Official Employee

 • 

292 Messages

3 years ago

Hello @user_a7b7a9! Thanks for reaching out to us! We would be happy to assist with getting the line located for you! We definitely do not want the line to get damaged! To get started, please use the chat icon in the upper right to enter Direct Messaging and send us a message with your full name and full address.

 

 

Here are the detailed steps to direct message us:

• Click "Sign In" if necessary

• Click the "direct messaging" icon (upper right corner of this page)

• Click the "New message" (pencil and paper) icon

• Type "Xfinity Support" in the to line and select "Xfinity Support" from the drop-down list

• Type your message in the text area near the bottom of the window

• Press Enter to send your message

 

Please let me know if you have any questions or run into any problems. 

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