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Saturday, November 2nd, 2024 7:18 PM

Cable lines

During hurricane Helene, power lines came down and hit the cable line which made the thin wire wrapped around the cable line break. Now, the cable lines are hanging down in my backyard.

Accepted Solution

Official Employee

 • 

1.9K Messages

2 months ago

 

user_yut1qk - You've reached the right place for help to get the lines repaired! Please send a direct chat message with your full name and complete service address to “Xfinity Support”. To do so, click on the chat icon located at the top right of this forum's page.
 
Here are the detailed steps to direct message us:
• Click "Sign In" if necessary
• Click the "Direct Message” icon (upper right corner of this page)
• Click the "New message" (pencil and paper) icon
• Type "Xfinity Support" in the to line and select "Xfinity Support" from the drop-down list
• Type your message in the text area near the bottom of the window
• Press Enter to send your message

 

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