@user_fl8vwu Welcome to our Community Forum! Thank you for reaching out so we can make sure the cables on the ground are taken care of. Please send a direct message by clicking the chat icon in the upper right corner of the page, click on the pen and paper icon, then enter “Xfinity Support” in the “To” section. Please include your name and address to get started.
I called 1-800- xfinity to report a wire down. The automated system text me a link to the xfinity chat. I explained the issue in the chat and the automated assistant told me to call 1-800-xfinity. Your service is horrible. It is impossible to report a problem.
Thank you for reporting the down line @user_fl8vwu. We will continue to follow up on the ticket until the repairs are completed. If you have any additional questions you can reach out to the Digital Care Team at any time as we are here for your convenience. We are a digital team dedicated to assisting customers with all aspects of their account needs from troubleshooting together to billing inquiries and more. We are available over Xfinity Forums 7 days a week between 6:00 am - 12:00 am EST.
XfinityEmilyB
Official Employee
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2K Messages
1 year ago
@user_fl8vwu Welcome to our Community Forum! Thank you for reaching out so we can make sure the cables on the ground are taken care of. Please send a direct message by clicking the chat icon in the upper right corner of the page, click on the pen and paper icon, then enter “Xfinity Support” in the “To” section. Please include your name and address to get started.
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XfinityDena
Official Employee
•
3.2K Messages
1 year ago
Thank you for reporting the down line @user_fl8vwu. We will continue to follow up on the ticket until the repairs are completed. If you have any additional questions you can reach out to the Digital Care Team at any time as we are here for your convenience. We are a digital team dedicated to assisting customers with all aspects of their account needs from troubleshooting together to billing inquiries and more. We are available over Xfinity Forums 7 days a week between 6:00 am - 12:00 am EST.
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