Cable lines down

We have called xfinity multiple times with down cable lines in our driveway onto the street. They have not come to handle the line. There was a storm on 2 nights ago that a tree knocked down the lines. We need someone here asap to take care of this

Responses

Oldest First

Selected Oldest First

XfinityDemetrise

Official Employee

•

206 Messages

2 hours ago

Hi there @user_czntlb Thank you so much for reaching out on our Xfinity Community Forum about downed lines in your driveway. I'll be happy to assist. Can you confirm if the downed lines are impacting your service?

0

U

user_czntlb

Visitor

•

2 Messages

39 minutes ago

No but it’s affecting our everyday life

1

0

XfinityDemetrise

Official Employee

•

206 Messages

Totally understand. Let's get that fixed! @user_czntlb Please follow the steps below to send a direct message.

Please send us a direct chat message with your full name and complete service address to “Xfinity Support”. To do so, click on the chat icon located at the top right of this forum's page.

Here are the detailed steps to direct message us:

• Click "Sign In" if necessary

• Click the "Direct Message” icon (upper right corner of this page)

• Click the "New message" (pencil and paper) icon

• Type "Xfinity Support" in the "to" line and select "Xfinity Support" from the drop-down list

• Type your message in the text area near the bottom of the window

• Press Enter to send your message

I am an Official Xfinity Employee.
Official Employees are from multiple teams within Xfinity: CARE, Product, Leadership.
We ask that you post publicly so people with similar questions may benefit from the conversation.
Was your question answered? Please, mark a reply as the Accepted Answer. tick

Like

Reply

33 minutes ago

0

Customer Service

user_czntlb

Cable lines down

XfinityDemetrise

user_czntlb

XfinityDemetrise

New to the Community?