Cable lines down

We have called xfinity multiple times with down cable lines in our driveway onto the street. They have not come to handle the line. There was a storm on 2 nights ago that a tree knocked down the lines. We need someone here asap to take care of this

Responses

Oldest First

Selected Oldest First

XfinityDemetrise

Official Employee

•

264 Messages

24 days ago

Hi there @user_czntlb Thank you so much for reaching out on our Xfinity Community Forum about downed lines in your driveway. I'll be happy to assist. Can you confirm if the downed lines are impacting your service?

0

U

user_czntlb

Visitor

•

2 Messages

24 days ago

No but it’s affecting our everyday life

1

0

XfinityDemetrise

Official Employee

•

264 Messages

Totally understand. Let's get that fixed! @user_czntlb Please follow the steps below to send a direct message.

Please send us a direct chat message with your full name and complete service address to “Xfinity Support”. To do so, click on the chat icon located at the top right of this forum's page.

Here are the detailed steps to direct message us:

• Click "Sign In" if necessary

• Click the "Direct Message” icon (upper right corner of this page)

• Click the "New message" (pencil and paper) icon

• Type "Xfinity Support" in the "to" line and select "Xfinity Support" from the drop-down list

• Type your message in the text area near the bottom of the window

• Press Enter to send your message

I am an Official Xfinity Employee.
Official Employees are from multiple teams within Xfinity: CARE, Product, Leadership.
We ask that you post publicly so people with similar questions may benefit from the conversation.
Was your question answered? Please mark as Best Answer. tick

Like

Reply

24 days ago

0

U

user_998039

Visitor

•

7 Messages

2 hours ago

Cable line is on the ground and arching in backyard causing tripping hazard. Trying to call to report it and I can't through to live agent. Even the page that supposed to let you report it keeps saying try again. I'm really frustrated!

3

0

XfinityKassie

Official Employee

•

2.5K Messages

user_998039 Good morning! We appreciate you taking the time to bring the line concerns to out Xfinity Forums. I can see how this would be frustrating, and I'd be happy to help you. Addressing these concerns of safety are one of our top priorities. Please send a Direct Message with your name and service address.

Click "Sign In" if necessary.
Click the "Direct Messaging" icon.
Click the "Start new conversation" (pencil and paper) icon.
In the "To:" line, type "Xfinity Support".
As you type, a drop-down list will appear. Select "Xfinity Support" from that list.
An "Xfinity Support" graphic will replace the "To:" line.
Type your message in the text area near the bottom of the window.
Press Enter to send it.

I am an Official Xfinity Employee.
Official Employees are from multiple teams within Xfinity: CARE, Product, Leadership.
We ask that you post publicly so people with similar questions may benefit from the conversation.
Was your question answered? Please mark as Best Answer. tick

Like

Reply

2 hours ago

0

XfinityKassie

Official Employee

•

2.5K Messages

@user_czntlb We have received new posts regarding your concerns. Please send a Direct Message so that I may better assist you with your concerns regarding your cable line. I look forward to working with you today!

I am an Official Xfinity Employee.
Official Employees are from multiple teams within Xfinity: CARE, Product, Leadership.
We ask that you post publicly so people with similar questions may benefit from the conversation.
Was your question answered? Please mark as Best Answer. tick

Like

Reply

2 hours ago

0

U

user_998039

Visitor

•

7 Messages

Please help with down cable line and wires from cable box are damaged

Like

Reply

58 minutes ago

0

Customer Service

user_czntlb

Cable lines down

XfinityDemetrise

user_czntlb

XfinityDemetrise

user_998039

XfinityKassie

XfinityKassie

user_998039

New to the Community?