2 Messages
cable lines down
We experienced a big storm on July 20th that knocked down a cable line. The cable line has been hanging over my driveway & presents a huge safety risk to my children who play outside daily. I've called regularly to ask for a technician to repair. I'm told they will come that evening, or the next day. No One Comes. It has been a month!!! This has been the worst, most negligent experience I've had with a provider ever.
XfinityBenjaminM
Official Employee
•
3K Messages
3 years ago
@user_e29c29 Hello! Thank you for reaching out to us here on our Community Forum. We can definitely get the line raised and we do appreciate you bringing this to our attention. Can you please send us a Direct Message with your full name and address? Here are instructions on how to send us a DM in case you need them:
Click "Sign In" if necessary
• Click the "Direct Message" icon (upper right corner of this page)
• Click the "New message" (pencil and paper) icon
• Type "Xfinity Support" in the to line and select "Xfinity Support" from the drop-down list
• Type your message in the text area near the bottom of the window
• Press Enter to send your message
We look forward to hearing from you.
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