1 Message
Cable lines down on causing safety threat to property
I have tried calling Xfinity to come out and fix their cable lines that fell during a storm. These lines are blocking my driveway preventing me to access my garage with my vehicles. The cable lines are laying across my neighbors fence and is causing a safety hazard for his children. Xfinity does not want to help me. I have called 4 times and have not been able to get any help. They have closed my ticket request for this and this is an emergency! What can I do to get a technician to fix this as soon as possible?
XfinityEricB
Official Employee
•
3.1K Messages
2 years ago
Hello @user_kz88z2, and thank you for reaching out to us about a down line at your home. This is something we want to certainly get addressed as soon as possible, and you have come to the right place for assistance.
Can you send us a direct message with your full name, name of account holder (if different), and service address please?
To send a "Direct Message" to Xfinity Support:
Click "Sign In" if necessary
Click the "Direct Messaging" icon (speech bubble)
Click the "New message" (pencil and paper) icon
The "To:" line prompts you to "Type the name of a person". Instead, type "Xfinity Support" there
- As you are typing a drop-down list appears. Select "Xfinity Support" from that list
- An "Xfinity Support" graphic replaces the "To:" line
Type your message in the text area near the bottom of the window
Press Enter to send it
0
0