Good afternoon @Cajunnerd1, and happy Tuesday, we hope you are having a great start to your week so far. We appreciate you reaching out to make us aware that your cable has been cut and needs replacement, we apologize for any inconvenience and assure you that you've reached the right team to help get this taken care of.
To have the line repaired, we will need to get one of our dedicated technicians out. To get started, can you please send us a Direct Message with your first and last name along with the service address on the account?
To send a "Direct Message" ("Private") message:
Click "Sign In" if necessary
Click the "Direct Message chat" icon
Click the "New message" (pencil and paper) icon
Type "Xfinity Support" in the "To:" line and select "Xfinity Support" from the drop-down list which appears. The "Xfinity Support" graphic replaces the "To:" line
Type your message in the text area near the bottom of the window
Cajunnerd1, thanks for providing this update and for taking the time to come back to our Forum for help with your cut line. It sounds like the tech who was out identified that more work is required by our construction or network maintenance team. If that is the case, your tech would've created the necessary work order, however; I'd need to review your account to confirm. Can you please send a direct message using the steps preivously outlined?
I am an Official Xfinity Employee. Official Employees are from multiple teams within Xfinity: CARE, Product, Leadership. We ask that you post publicly so people with similar questions may benefit from the conversation. Was your question answered? Please, mark a reply as the Accepted Answer.
EG
Expert
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110.1K Messages
10 months ago
Concern moved here to the Customer Service help section for greater exposure to Comcast corporate employees (The Digital Care Team) for assistance.
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XfinityAlyssaA
Official Employee
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1.8K Messages
10 months ago
Good afternoon @Cajunnerd1, and happy Tuesday, we hope you are having a great start to your week so far. We appreciate you reaching out to make us aware that your cable has been cut and needs replacement, we apologize for any inconvenience and assure you that you've reached the right team to help get this taken care of.
To have the line repaired, we will need to get one of our dedicated technicians out. To get started, can you please send us a Direct Message with your first and last name along with the service address on the account?
To send a "Direct Message" ("Private") message:
Click "Sign In" if necessary
We look forward do working with you further.
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Cajunnerd1
3 Messages
10 months ago
The guy came to try to install cable line but couldn’t find any signal says he need to do construction, please help
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