Visitor
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1 Message
Cable Line
We were told we would have a line put in last week. Can someone please confirm a date and time this will be done!
Also we should receive a months credit for not having service.
Thanks,
Sarah
Visitor
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1 Message
We were told we would have a line put in last week. Can someone please confirm a date and time this will be done!
Also we should receive a months credit for not having service.
Thanks,
Sarah
EG
Expert
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110.3K Messages
2 years ago
The concern is not "Xfinity App" help related. Topic moved here to the proper help section, and for greater exposure to Comcast corporate employees (The Digital Care Team) for assistance.
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XfinityAdrienne
Official Employee
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1.3K Messages
2 years ago
Hey there, @user_3ab8ef! Thank you so much for taking the time to reach out to us regarding the line at the location and the billing credits. I would be happy to look into the account and share the details regarding both of them. Please send us a DM to get started.
Will you please send our team a direct message with your full name and full address?
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To send a "Direct Message" message:
• Click "Sign In" if necessary
• Click the "Direct Message" icon
• Click the "New message" (pencil and paper) icon
• Type "Xfinity Support" in the "To:" line and select "Xfinity Support" from the drop-down list which appears. The "Xfinity Support" graphic replaces the "To:" line
• Type your message in the text area near the bottom of the window
• Press Enter to send it
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