Cable line that's connected to the power line pole is down

Concern moved here for greater exposure to actual Comcast employees. 

Thanks.

The cable that the drop lines connect to is down. Called support and they keep sending techs out and the techs say it is a different department and maintenance needs to come out and fix it. They keep submitting tickets but it's still hanging and I don't have internet. Need this fixed because I work from home.

Hey there, @user_6ca2e3! Thanks so much for letting us know about the low hanging line (and thank you @EG for moving this so we could take a look)! Please send us a private message with your name and address so we can get to work on this for you. @BruceW took the time to write out these steps on how to do that: 

"Search for Xfinity Support" won't work. To send a "Peer to peer" / "Private chat message" message to Xfinity Support:
 • Click "Sign In" if necessary
 • Click the "Peer to peer chat" icon or https://comca.st/3uWNiFx
 • Click the "New message" (pencil and paper) icon
 • The "To:" line prompts you to "Type the name of a person". Instead, type "Xfinity Support" there
 •  - As you are typing a drop-down list appears. Select "Xfinity Support" from that list
 •  - An "Xfinity Support" graphic replaces the "To:" line
 • Type your message in the text area near the bottom of the window
 • Press Enter to send it
See https://comca.st/2RZZ2sp for an example.

Contacted Comcast, they are still unable to get somebody out to fix this issue. This is a safety risk and needs to be fixed.

Are you able to send us a private message as detailed above so we can get this resolved for you ASAP?