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user_nned7n
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Saturday, March 22nd, 2025 3:08 PM

Cable line still down after a month

We have had a pole to pole cable line hanging down across our back yard grass for a month. A technician visited about 2.5 weeks ago and told us another department is responsible for addressing it. It is a safety hazard for my kids and it needs to be taken care of immediately. I have had no luck contacting a human via the support number and my Xfinity email address has been turned off due to no activity. Who can help me with this issue?

Question

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Updated 

1 month ago

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XfinityKassie

Official Employee

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1.7K Messages

1 month ago

 

user_nned7n Good morning! Thank you for reaching out to our Xfinity Community Forums Team. Keeping our community members safe is one of our top priorities. I'd be happy to take a look into the ticket, and get you in the right direction for resolving your line concerns. Can you please send a Direct Message with your name and service address? 
 
Click "Sign In" if necessary
Click the "Direct Message" icon or  https://forums.xfinity.com/direct-messaging
Click the "New message" (pen and paper) icon
The "To:" line prompts you to "Type the name of a person". Instead, type "Xfinity Support" there.
As you are typing a drop-down list appears. Select "Xfinity Support" from that list.
A "Xfinity Support" graphic replaces the "To:" line.
Type your message in the text area near the bottom of the window 
Press Enter to send it

 

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