Skip to main content

    Support

    Offers

U
user_e6q59g
1st Topic

2 Messages

Friday, August 16th, 2024 7:42 PM

Closed

Cable line severed in backyard, needs fixed ASAP

Hello,

for over a week the cable line connected to the back of my house has been severed and I have been without internet. I have found no way of calling a real person to go out and fix it, and I keep being led to dead ends. I need my Internet back asap as I am a university student and the semester is about to start. If I continue to have no contact from a real person, I will be canceling my service and have someone else install a new cable line. 

Question

 • 

Updated 

9 months ago

51

1

0

XfinityOrlandoM

Official Employee

 • 

2K Messages

9 months ago

@user_e6q59g

 

I’m very sorry your internet at home isn’t’ working. While we work to correct this, can you take advantage of our awesome Wifi hotspots, are you familiar with them? Also have you tried troubleshooting your connection via our awesome Xfinity app https://www.xfinity.com/support/articles/internet-connectivity-troubleshooting it's a great tool you can use if you don't feel like reaching out to us

 

you just go to Wi-Fi, troubleshooting and it will run an entire assessment on the connection coming into your if the issue can't be fixed it will set you up so you can make an appointment for the next available tech to come out

2

0

user_e6q59g

2 Messages

The WiFi it not the issue, the physical cable outside my house has been severed and I need a technician to come and fix it. How to I call a technician?

9 months ago

0

XfinityOrlandoM

Official Employee

 • 

2K Messages

@user_e6q59g

 

Correct I understand and if your services are not working from that line being severed,  if you jump on the Xfinity app it will notice that the modem is offline and not connected to our network and help you set up for tech to come fix the issue,  to clarify your services are or are not working?

I am an Official Xfinity Employee.
Official Employees are from multiple teams within Xfinity: CARE, Product, Leadership.
We ask that you post publicly so people with similar questions may benefit from the conversation.
Was your question answered? Please, mark a reply as the Accepted Answer.tick
I am an Official Xfinity Employee.
Official Employees are from multiple teams within Xfinity: CARE, Product, Leadership.
We ask that you post publicly so people with similar questions may benefit from the conversation.
Was your question answered? Please, mark a reply as the Accepted Answer.tick

9 months ago

0

forum icon

New to the Community?

Start Here