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user_m5off6
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Saturday, December 21st, 2024

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cable line sags

cable line droops over driveway risking damage by delivery trucks FedEx, UPS, etc. Line needs to be raised up.

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11 months ago

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EG

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114.3K Messages

11 months ago

The concern is not "Home Security Devices And Equipment" help related........ Topic moved here to the proper help section, and for greater exposure to Comcast corporate employees (The Digital Care Team) for assistance. 

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XfinityEva

Official Employee

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2.1K Messages

11 months ago

Thank you @EG!

 

 

user_m5off6 We can help with that here. May I please ask you to send a direct message with your name and best address to locate the line. We will be able to open a ticket to get a work order for this. 
To send a direct message: 
  • Make sure you are signed in here in the Xfinity Forum. Click "Sign In" if necessary
  • Click the "Direct Message" icon (square chat icon in the upper right corner of your screen next to the bell icon)
  • Click the "New message" (pencil and paper) icon
  • Type "Xfinity Support" in the "To:" line and select "Xfinity Support" from the drop-down list which appears. The "Xfinity Support" graphic replaces the "To:" line
  • Type your message in the text area near the bottom of the window
  • Press Enter to send it

[Edit: added instructions for DM]

(edited)

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EG

Expert

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114.3K Messages

@XfinityEva​ Quite welcome !

I am not a Comcast Employee.
I am a Customer Expert volunteering my time to help other customers here in the Forums.
We ask that you post publicly so people with similar questions may benefit from the conversation.

Was your question answered? Please mark an Accepted Answer!tick

11 months ago

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