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user_8xxf4i
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09/06/2026 11:01 PM

cable line running over garage roof shingles is damaged

The Xfinity cable line running from the pole in my backyard to my house crosses over my garage and continually rubs against the shingles. The line is visibly wearing down, and this is approximately the third time I’ve needed it replaced in the past 10 years for the same reason. I’m not experiencing an outage yet, but the damage appears to be getting worse. Could a technician please inspect it and reroute the line so this recurring problem is permanently corrected?

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2 hours ago

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XfinityAldrik

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2.7K Messages

2 hours ago

Good evening @user_8xxf4i! You’ve reached the right team to assist with this low hanging line. Please send us a direct message with your full name and complete service address to “Xfinity Support”. To do so, click on the direct messaging icon located at the top right of this forums page.

 

Here's the detailed steps to direct message us:

  1. Click "Sign In" if necessary.
  2. Click the "Direct Messaging" icon.
  3. Click the "Start new conversation" (pencil and paper) icon.
  4. In the "To:" line, type "Xfinity Support".
  5. As you type, a drop-down list will appear. Select "Xfinity Support" from that list.
  6. An "Xfinity Support" graphic will replace the "To:" line.
  7. Type your message in the text area near the bottom of the window.
  8. Press Enter to send it.

You can see how to send us a direct message here.

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