Cable Line Removal

Hello,

I recently moved into a new house and I believe there is an abandoned cable line on our property. I can’t tell for sure what the line was for, but it’s no longer connected to anything. Are you able to help me with removing it?

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XfinitySeth

Official Employee

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1.1K Messages

8 hours ago

Happy Friday user_82b35f and congrats on your new home! I appreciate you stropping by to let us know about the exposed line on the property, and we can definitely help you with getting it taken care of 👍

Are you an Xfinity customer yourself currently? And would you mind specifying where on the property the line is located?

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user_82b35f

Visitor

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2 Messages

8 hours ago

I was an Xfinity customer at my old house, but not at the new house. Please see the photo I’m including, the line is hanging off the southeast corner of our house.

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XfinitySeth

Official Employee

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1.1K Messages

Okay thank you for the photo it definitely helps us! We can definitely get the process of getting this elevated to our local teams for you form here 👍 Please send us a direct chat message with your full name, the name listed on the account (if different), and the full service address associated with your account to “Xfinity Support”. To do so, click on the chat icon located at the top right of this forums page.

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7 hours ago

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Customer Service

user_82b35f

Cable Line Removal

XfinitySeth

user_82b35f

XfinitySeth

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