Visitor
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1 Message
Cable line physically down - Helene
Safety issue - line from pole going into Comcast box on house is about 4ft from ground over public sidewalk & yard. Hard to see hazard.
Visitor
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1 Message
Safety issue - line from pole going into Comcast box on house is about 4ft from ground over public sidewalk & yard. Hard to see hazard.
XfinityDena
Official Employee
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2.4K Messages
18 days ago
Hello! Thank you for reaching out today! I do appreciate your patience, and I do apologize for the delay. I am just the person to help you in resolving any questions or concerns about a low hanging wire! I appreciate you for bringing it to our attention to have our local team to address.
Please send me a Direct Message with your name and service address so that I can fully dive into this for you! I will leave you instructions on how to initiate the message with us! I look forward to working with you soon!
- Click "Sign In" if necessary
- Click the "Direct Message" icon (upper right corner of this page)
- Click the "New message" (pencil and paper) icon
- Type "Xfinity Support" in the to line and select "Xfinity Support" from the drop-down list
- Type your message in the text area near the bottom of the window
- Press Enter to send your message
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user_zhrwvp
2 Messages
18 days ago
Why won’t Xfinity give us a real update on what’s going on? My internet has been out since Thursday and this storm ready device is useless.
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